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Please do not hesitate to contact us anytime if you have any question.

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Frequently Asked Questions (FAQ)

Yes absolutely! Our coconut charcoal factory situated in Jombang, East Java, Indonesia. We are warmly welcomes the visitors.

Should you wish to observe our production procedures, kindly inform us of your anticipated arrival date and time, and we'll coordinate transportation from Surabaya airport to our facility, approximately a two-hour drive away.

Furthermore, we're delighted to aid in arranging accommodations for your stay in Jombang.

Many of our initial wholesale clients find it beneficial to personally tour our factory, witnessing our team, management, production methods, packaging, and container loading processes on firsthand.

In fact, most of our first-time buyers are always coming to visit our premises before making a purchase. Experiencing our team's dedication, production methods, and assessing charcoal quality firsthand is invaluable.

Thank you for considering a visit to our coconut charcoal factory!

Yes, we offer OEM production services for coconut charcoal briquettes customized to your brand and specifications.

All of our coconut charcoal products are manufactured according to our clients’ branding requirements. Simply provide us with your packaging design, and we'll handle the printing process.

Please note, however, that we do not engage in the design process internally. Our main expertise lies in producing top-quality coconut charcoal briquettes specifically for hookah use.

As the manufacturer, we guarantee that our products adhere to strict standards suitable for wholesale and bulk purchasers.

Feel free to reach out to us to obtain the layout for the inner box and master box packaging, facilitating your designer's work with accurate sizing.

It's worth mentioning that our pricing includes printing the inner box with a standard design on 250g duplex e-flute paper in full color.

If you require alternative paper types, lamination, embossing, UV spot, or foil printing, please contact us for a personalized quotation.

Thank you for considering our services for your hookah coal requirements.

We working to manufacture coconut charcoal briquettes that align with your specifications and requirements. Recognizing you as our wholesale bulk buyer, we understand your insistence on only the finest quality charcoal for resale.

Nevertheless, we acknowledge the possibility of occasional discrepancies, and we are prepared to address them promptly. Should our coconut charcoal briquettes deviate from the promised specifications, we stand ready to either replace or refund your purchase.
*according to terms, conditions and agreement

Our dedication extends to ensuring that our customers derive profit from our products, mirroring our own success. We take pride in prioritizing customer satisfaction and are committed to their welfare.

Should you encounter any concerns regarding the quality of our coconut charcoal briquettes, please don't hesitate to contact us at marketing@kastaraindonesia.com or via WhatsApp at +62 812 3586 1144. Our Quality Control team, led by Muhammad Adzani, will diligently assist you with any issues. We maintain full accountability and are deeply invested in upholding the quality of our products.

To assure optimum quality, our progressional QC team meticulously executes stages of quality control throughout the production of all hookah coals. Furthermore, each batch of briquettes undergoes independent laboratory testing to uphold quality standards.

We extend our gratitude for entrusting us with your coconut charcoal briquette requirements.

Let me know if you need any further adjustments or assistance!

We take our quality control very seriously when producing coconut charcoal briquettes according to your specifications.

We work with Carsurin laboratories to test our products for ash content, moisture, volatile matter, and other essential parameters.

We are proud to ensure that all our products meet the highest quality standards through the certificates issued to us by Carsurin.

If you have any concerns about the quality of your order, we encourage you to come and visit our charcoal briquette factory in Indonesia at any time.

You can monitor the production process and container stuffing yourself. Alternatively, you can hire an independent surveyor to inspect the quality for you.

Thank you for trusting us with your coconut charcoal briquette needs.

We accept payments via TT (Telegraph transfer) bank transfer to our company account in Indonesia. Our preferred banks are Bank Central Asia (for USD) and the Swift codes are CENAIDJA.

We only accept USD currencies only for now.

All payments are made according to the Invoice on our corporate company name PT Kastara Group Indonesia.

We do not accept payments through Western Union, Paypal (except payment for samples), or any other non-bankable payment method.

Our payment terms require a 50% down payment to start the production process of coconut charcoal briquettes and the printing of boxes. After we receive the down payment, we will begin the production process, which takes about 20 working days max (exclude producing box packaging(master box with new design 20 days and +5days for no design)) up 18 to fill a 20ft container.

We will pack the charcoal cubes into inner boxes, followed by master boxes, and label them according to your requirements. Stuffing the container with the coconut charcoal briquette boxes takes approximately 2-3 hours.

Once the container is shipped, we will prepare the shipping documents, including the Bill of Lading, Certificate of Origin, invoice, and packing list, which takes about 3-5 days.

After that, we will send you a photocopy of the B/L and COO, and you will transfer us the remaining 50% payment. Upon receiving the payment, we will send you the original documents via DHL or telex release.

We do not accept L/C for orders of fewer than 10 containers of coconut charcoal. However, we do accept L/C at sight for all countries for larger orders. We also offer payment terms such as FOB, CNF, CIF, and EXW.

Please contact us at marketing@kastaraindonesia.com or +62 812 3586 1144 (WhatsApp) if you have any further questions or need clarification on our payment terms.

We ship our coconut charcoal briquettes from either the port of Semarang (Tanjung Emas, ID SRG) or Surabaya (Tanjung Perak, ID SUB), Indonesia. It takes 12-18 hours average to track the containers from the charcoal factory to the port.

The distance can be covered by car in approximately 2-3 hours, but container trucks move at a slower pace. The containers depart every Friday, Saturday, and Thursday, with the CY closing on Monday, Wednesday, and Friday.

The estimated transit time for containers from port will updated through forwarder and confirmed to you as soon as possible.

Please note that transit times and departure dates may vary depending on the shipping line.

We sell our coconut charcoal briquettes on a FOB or CIF basis and are happy to recommend a good shipping line.

The production time for filling a 20” feet container with coconut charcoal is 7 days.

To order bulk coconut charcoal briquettes for hookah, start by selecting the charcoal specification that meets your needs.

Our shisha and BBQ charcoal varieties differ in shape, dimension, ash content, moisture, volatile matter, and drop test. Additionally, we can customize coconut charcoal production to your specific requirements.

Afterward, reach out to us via WhatsApp at +62 812 3586 1144 or email us at marketing@kastaraindonesia.com then we'll confirm charcoal production dates, availability, and generate your invoice.

You're also invited to visit our charcoal factory to personally inspect and test our coconut charcoal briquettes. Please coordinate your visit in advance, as we may be serving other clients.

Kindly note that coconut charcoal briquette production requires 20 working days (exclude producing box packaging,master box with new design 20 days and +5days for no design) up 18 to fill a 20ft container, so please plan accordingly.

Let me know if you need further assistance!

Our production capacity for coconut charcoal briquettes average is 2-3 containers per months with utilizing 1 conventional production lines. In the future, our production lines will be change to automation process to get more efficiency and effective of charcoal production.

We can manufacture and supply hookah coals for a 20″ft container (18 tons) in just 20 days, and for a 40″ft container (25 tons) in just 30 days, including the processes of grinding, mixing, production, and packing into inner plastic bags. Please note that printing of packaging may take 2-3 weeks.

To request a sample of our coconut charcoal briquettes for shisha, please contact us via Whatsapp at +62 812 3586 1144 or marketing@kastaraindonesia.com

Our expert Muhammad Adzani will provide you with all the necessary details about our products including specifications, pricing, and shipping options.

We offer free samples which will be delivered through DHL to ensure product quality. However, please note that shipping costs for sample products will be charged to the customer.